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Friday, March 4 • 5:10pm - 5:50pm
BPM 3.0: Post-Pandemic Future of the BPM Industry

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The last 2 years have led to significant disruptions across business sectors and the BPM industry is no exception. This session would look to explore the new opportunities and ways of doing business for the BPM industry in the wake of the pandemic.
This session will talk about the Growth levers of Smaller BPOS in a post pandemic world, Making business future-proof by leveraging technology, low-cost automation & Emerging working model.

avatar for Jhankhana Desai

Jhankhana Desai

Founder & MD, KServe BPO Pvt. Ltd.
Jhankhana Desai represents Maharastra region for the SME council at Nasscom, she also held the positioon as chair person Digital Technology committee 2019 until 2021 at IMC chamber of commerce and industry.She worked with Colgate Palmolive India, Vodafone and GTL limited prior to... Read More →
avatar for Lakshmi Mukkavilli

Lakshmi Mukkavilli

Managing Director, Patra India BPO Services
Lakshmi Mukkavilli, is the Managing Director of Patra India BPO Services for the past 15 years, She was instrumental in setting up Patra India offices and played a key role as a unifying factor between the offices in both countries.Lakshmi had previously worked for 8 years in California... Read More →

avatar for Raman Roy

Raman Roy

Chairman & MD, Quatrro
Raman is widely regarded as the Pioneer of the BPO industry in India and fondly referred to as the “Father of the Indian BPO Industry”. Raman is a pioneer four times over, having successfully led the BPO initiatives of American Express, General Electric (now Genpact) and Spectramind... Read More →

Friday March 4, 2022 5:10pm - 5:50pm IST
Main Hall